Privacy Policy

NuovaSpring ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by NuovaSpring. It applies to our website, its associated subdomains, and our application, NuovaSpring. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

01 Definitions & Key Terms

02 What Information Do We Collect?

We collect information from you when you visit our app, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. Specifically, we collect:

• Email addresses

03 How Do We Use The Information We Collect?

Any information we collect from you may be used in one of the following ways:

• To personalize your experience and better respond to your individual needs
• To improve our app based on information and feedback we receive from you
• To improve customer service and respond more effectively to support needs
• To process transactions
• To administer a contest, promotion, survey, or other site feature
• To send periodic emails

04 When Does NuovaSpring Use End User Information From Third Parties?

NuovaSpring will collect End User Data necessary to provide its services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from those social media websites. You can control how much of your information social media websites make public by visiting those websites and changing your privacy settings.

05 When Does NuovaSpring Use Customer Information From Third Parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to show interest in becoming a customer, we receive information from a third party that provides automated fraud detection services. We also occasionally collect information made publicly available on social media websites. You can control how much social media websites make public by visiting those websites and changing your privacy settings.

06 Do We Share The Information We Collect With Third Parties?

We may share the information we collect — both personal and non-personal — with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide content or whose products we think may interest you. We may also share it with affiliated companies, business partners, and in the event of a merger, asset sale, or other business reorganization.

We may engage trusted third-party service providers to perform functions such as hosting and maintaining our servers, database storage and management, email management, marketing, credit card processing, and customer service. We will likely share your personal information with these third parties to enable them to perform these services.

We may share portions of our log file data, including IP addresses, for analytics purposes with web analytics partners, application developers, and ad networks. We may also disclose personal and non-personal information to government or law enforcement officials as we believe necessary to respond to legal process, protect rights or safety, or comply with applicable laws.

07 Where and When Is Information Collected?

NuovaSpring will collect personal information that you submit to us directly. We may also receive personal information about you from third parties as described in this Policy.

08 How Do We Use Your Email Address?

By submitting your email address, you agree to receive emails from us. You can cancel your participation in any email list at any time by clicking the opt-out link included in each email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails.

By submitting your email address, you also agree to allow us to use it for customer audience targeting on platforms like Facebook, where we display custom advertising to specific people who have opted in to receive communications from us. Email addresses submitted only through the order processing page will be used solely for sending you information and updates pertaining to your order.

09 How Long Do We Keep Your Information?

We keep your information only as long as we need it to provide NuovaSpring to you and fulfill the purposes described in this policy. When we no longer need your information and there is no need to keep it to comply with legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that you cannot be identified.

10 How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. We use secure servers, and all sensitive or credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers' databases. Only authorized personnel with special access rights may access such systems, and they are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, guarantee absolute security of any information you transmit to NuovaSpring or warrant that your information may not be accessed, disclosed, altered, or destroyed by a breach of our physical, technical, or managerial safeguards.

11 Could My Information Be Transferred to Other Countries?

NuovaSpring is incorporated in the USA. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred to our offices, personnel, or third parties located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws regulating the use and transfer of such data. By using any of our services, you voluntarily consent to the trans-border transfer and hosting of such information.

12 Can I Update or Correct My Information?

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information. You may contact us to:

• Update or correct your personally identifiable information
• Change your preferences with respect to communications and other information you receive from us
• Delete the personally identifiable information maintained about you on our systems by cancelling your account

To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

If you are an end user and wish to update, delete, or receive information we have about you, please contact the organization of which you are a customer.

13 Personnel

If you are a NuovaSpring worker or applicant, we collect information you voluntarily provide to us for Human Resources purposes in order to administer benefits to workers and screen applicants. You may contact us to update or correct your information, change communication preferences, or receive a record of the information we hold about you.

14 Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of NuovaSpring or any of its Corporate Affiliates, or if we discontinue our business or file a petition in bankruptcy, provided that the third party agrees to adhere to the terms of this Privacy Policy.

15 Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by, or is under common control with NuovaSpring. Any information we provide to our Corporate Affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

16 Governing Law

This Privacy Policy is governed by the laws of the USA without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those individuals who may have rights under Privacy Shield or the Swiss-US framework.

17 Your Consent

By using our app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree to this Privacy Policy, you should not engage with our website or use our services. Continued use of the website following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

18 Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by NuovaSpring. We are not responsible for the content, accuracy, or opinions expressed in such websites. When you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website is subject to that website's own rules and policies.

19 Advertising

This app may contain third-party advertisements and links to third-party sites. NuovaSpring does not make any representation as to the accuracy or suitability of any information contained in those advertisements or sites and does not accept any responsibility or liability for their conduct or content.

Third-party advertisements and links to other sites are not endorsements or recommendations by NuovaSpring. NuovaSpring takes no responsibility for the content of any ads, promises made, or the quality or reliability of products or services offered in all advertisements.

20 Cookies & Tracking Technologies

NuovaSpring uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app; however, without these cookies, certain functionality like videos may become unavailable, or you would be required to enter your login details every time you visit.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

We also use Local Storage (DOM storage), which provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

We use Remarketing Services to serve ads across the internet to people who have already visited our website, allowing us to reach you on the websites and platforms you use most.

21 General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), this section explains how and why your data is collected, and how we maintain data protection standards.

What is GDPR? GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control EU residents have over their personal data. It applies to any globally operating company, and our customers' data is important irrespective of where they are located — which is why we have implemented GDPR controls as our baseline standard worldwide.

What is personal data? Any data that relates to an identifiable or identified individual. This includes financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles require that:

• Personal data is processed in a fair, legal, and transparent way
• Personal data is collected only to fulfil a specific purpose and used only for that purpose
• Personal data is held no longer than necessary to fulfil its purpose
• Individuals have the right to access, copy, update, delete, restrict, or move their own personal data

NuovaSpring processes or stores all personal data in fully vetted, DPA-compliant vendors. We store all conversation and personal data for up to 6 years unless your account is deleted, in which case we dispose of all data in accordance with our Terms of Service within 60 days.

22 California Residents (CCPA)

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it. California residents may exercise the following rights:

• Right to Know and Access — Submit a verifiable request for information regarding categories, purposes, sources, and specific pieces of Personal Information we have collected about you.
• Right to Equal Service — We will not discriminate against you if you exercise your privacy rights.
• Right to Delete — Submit a verifiable request to close your account and we will delete Personal Information we have collected about you.
• Right to Opt Out of Sale — Request that we not sell your personal data. (Note: We do not sell the Personal Information of our users.)

If you make a request, we have one month to respond. Please contact us to exercise any of these rights.

23 California Online Privacy Protection Act (CalOPPA)

CalOPPA users have the following rights:

• Right to Know and Access — Submit a verifiable request for information regarding categories, purposes, sources, and specific pieces of Personal Information we have collected about you.
• Right to Equal Service — We will not discriminate against you if you exercise your privacy rights.
• Right to Delete — Submit a verifiable request to close your account and delete your Personal Information.
• Right to Opt Out of Sale — Request that we not sell your personal data. (Note: We do not sell the Personal Information of our users.)

If you make a request, we have one month to respond. Please contact us to exercise any of these rights.

24 Children's Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

25 Changes to Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. If you continue to use the Service, you will be bound by the updated Privacy Policy.

26 Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products or services) or provide links to third-party websites or services. NuovaSpring shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Third-Party Services are provided solely as a convenience to you and you access and use them entirely at your own risk.

27 Contact Us

Don't hesitate to contact us if you have any questions about this Privacy Policy.